Shipping and Returns

Shipping

In general, orders received will be shipped out within 1-2 business days after payment is processed. Shipping delivery times typically take between 4-6 days to fulfill.  All of our packages are shipped discreetly in a plain box or padded envelope marked "Mail Order".

Please contact us for if you would like to add on signature confirmation for your purchase so we can make the proper arrangements (extra fees will apply)

We will only ship to the credit card holder’s address within the U.S. to the purchaser who agrees to our terms and conditions. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

If you think an item was damaged due to our negligence, please contact us within 48 hours of receiving your package with your name, order number, and email address along with detailed photos of the damaged item and package. 

Returns

If returning an item through the mail, you MUST contact us before returning that item.

We CANNOT issue any refunds.

To protect the health and safety of our customers, we cannot accept any returns on any non-defective product from our adult toys and accessories category. We inspect every item before it is shipped out. Battery-operated items are tested and only shipped if they are in working order. However, if a battery-operated item fails to work within 30 days from date of purchase, we will gladly replace it or exchange it for a different item. Please contact us with your name, order number, and email. 

We are able to do exchanges for our smoking accessories. Please contact us within 48 hours of receiving the item. We will need your name, order number, and email. The customer is also responsible for the return shipping. All exchanges must be pre-approved by Meli Jein. 

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